Customer service is everything when it comes to looking for the ideal property for someone, which is why you need a estate agent willing to go the extra mile for you.Getting messages back from a happy client is one of the best ways to know how well your team has been working. Recently Espace received this message from Mr Maxfield, who was pleased with Eduard from Espace.
Dear Mr Calamari,
We have recently been searching for a new property in Dubai and have been assisted by Eduard.
We have been residents in Dubai for some time now and have moved house more than a few times using a number of different real estate agents.
Eduard has been professional, patient, always charming and helpful and more importantly understood our needs and did not waste our time by taking us to properties which did not fit our criteria. He worked on his days off to fit my travel schedule and is by far the most professional real estate agent we have dealt with in Dubai. He consistently researched options and found us houses that were not listed.
This all was in stark contrast to some of your competitor employees who came nowhere near to matching Eduard's professionalism.
As it transpired, we did find another property, but through a personal connection which we eventually signed. However, had that fallen through, Eduard had two back up properties for us. This is not by any means a reflection on Eduard's performance and assistance which was way beyond expectations.
I would like to thank Eduard and your company for your assistance in our search for a property. We will without hesitation recommend your company to anyone within earshot.
As a truly customer-centric real estate agency, we offer a range of related services that are designed to make your property journey stress-free and successful from start to end.